Refund & Return Policy
We value customer satisfaction and strive to provide the highest quality products. Please read our refund and return policy carefully before making a purchase.
1. Return Eligibility
Due to the perishable nature of dry fruits, papad, spices, and food products, returns are generally not accepted once the order has been delivered.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with clear photographs of the product and packaging.
3. Refund Approval
Once our team verifies the issue, an eligible refund or replacement may be approved. The decision will be communicated via phone or email.
4. Non-Refundable Situations
- Product opened or partially consumed.
- Damage caused after delivery.
- Incorrect shipping details provided by the customer.
- Refund requests made after 24 hours of delivery.
5. Refund Processing Time
Approved refunds will be processed within 5-7 business days and credited to the original payment method used during checkout.
6. Order Cancellation
Orders can be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.